We know you have 🤨 questions, and we come with answers.
What is a design subscription?
A design subscription is a service model where clients pay a recurring fee, typically monthly, to access design services. This model contrasts with traditional pay-per-project arrangements and offers several unique features and benefits.
What is a design subscription?
A design subscription is a service model where clients pay a recurring fee, typically monthly, to access design services. This model contrasts with traditional pay-per-project arrangements and offers several unique features and benefits.
Why wouldn't I just hire a full-time designer?
Good question! For starters, the annual cost of a full-time senior-level designer now exceeds $80,000, plus benefits (and good luck finding one available). Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize. With the monthly plan, you can pause and resume your subscription as often as you need to ensure you're only paying your designer when you have work available for them.
Why wouldn't I just hire a full-time designer?
Good question! For starters, the annual cost of a full-time senior-level designer now exceeds $80,000, plus benefits (and good luck finding one available). Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize. With the monthly plan, you can pause and resume your subscription as often as you need to ensure you're only paying your designer when you have work available for them.
Is there a limit to how many requests I can have?
Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one.
Is there a limit to how many requests I can have?
Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one.
How fast will I receive my designs?
Typical requests are delivered in 48 hours on average. This includes a brand concept, landing page, collection of social templates, etc. If a request is much larger in size, expect to receive deliverables every 24 hours until the entire request is complete.
How fast will I receive my designs?
Typical requests are delivered in 48 hours on average. This includes a brand concept, landing page, collection of social templates, etc. If a request is much larger in size, expect to receive deliverables every 24 hours until the entire request is complete.
Who are the designers?
You might be surprised to hear this, but every single employee is from South Africa (SA). This is because we realized early on that most UK agencies actually hire from SA & charge you a premium by having a UK based creative lead or project manager. At the end of the day, with A Design Partner, you get the same product at more than half the price because we can afford the discount.
Who are the designers?
You might be surprised to hear this, but every single employee is from South Africa (SA). This is because we realized early on that most UK agencies actually hire from SA & charge you a premium by having a UK based creative lead or project manager. At the end of the day, with A Design Partner, you get the same product at more than half the price because we can afford the discount.
How do you handle larger requests?
Larger requests are broken down on our end. This applies to full-scale website or mobile app designs, UI/UX work, etc. You should expect to receive a reasonable amount of work every 24-48 hours until the entire request is done.
How do you handle larger requests?
Larger requests are broken down on our end. This applies to full-scale website or mobile app designs, UI/UX work, etc. You should expect to receive a reasonable amount of work every 24-48 hours until the entire request is done.
How do I request designs?
We offer a ton of flexibility in how you request designs using Trello. Some common ways clients request designs is directly via Trello, sharing Google docs or wireframes, or even recording a brief Loom video (for those who prefer not to write their briefs out). Basically, if it can be linked to or shared in Trello, it's fair game.
How do I request designs?
We offer a ton of flexibility in how you request designs using Trello. Some common ways clients request designs is directly via Trello, sharing Google docs or wireframes, or even recording a brief Loom video (for those who prefer not to write their briefs out). Basically, if it can be linked to or shared in Trello, it's fair game.
What if I don't like the design?
No worries! We'll continue to revise the design until you're 100% satisfied.
What if I don't like the design?
No worries! We'll continue to revise the design until you're 100% satisfied.
Is there any design work you don't cover?
Absolutely. A Design Partner does not cover the following design work: 3D modeling, animated graphics (GIFS, etc.), document design (medical forms, etc.), complex packaging, extensive print design (magazines, books, etc.), and Adobe InDesign documents.
Is there any design work you don't cover?
Absolutely. A Design Partner does not cover the following design work: 3D modeling, animated graphics (GIFS, etc.), document design (medical forms, etc.), complex packaging, extensive print design (magazines, books, etc.), and Adobe InDesign documents.
What if I only have a single request?
That's fine. Actually, your first request is free - provided it won’t take us more than 1 day to complete.
What if I only have a single request?
That's fine. Actually, your first request is free - provided it won’t take us more than 1 day to complete.
Are there any refunds if I don't like the service?
Due to the high quality nature of the work, there will be no refunds issued. This is why the first request is free - so you can gauge the quality of our work.
Are there any refunds if I don't like the service?
Due to the high quality nature of the work, there will be no refunds issued. This is why the first request is free - so you can gauge the quality of our work.
What if I don't like the designs?
We'll keep working at them until you're 100% satisfied! Unlimited revisions on all plans. Additionally, in rare cases, you can request a change of designer or design team.
What if I don't like the designs?
We'll keep working at them until you're 100% satisfied! Unlimited revisions on all plans. Additionally, in rare cases, you can request a change of designer or design team.
How much design can be completed in a month?
All of our plans come with an average 24-48 hour turnaround. You can have 1-5 active designs at a time, depending on the plan you choose. Turnaround time depends on the size and complexity of your design requests. We often complete simple requests and revisions on the same day, while more complex requests such as websites and other graphics can take longer.
How much design can be completed in a month?
All of our plans come with an average 24-48 hour turnaround. You can have 1-5 active designs at a time, depending on the plan you choose. Turnaround time depends on the size and complexity of your design requests. We often complete simple requests and revisions on the same day, while more complex requests such as websites and other graphics can take longer.
Do I work with a different designer for every request?
If you’ve ordered a design before and you’re a return customer - we assume that you liked your design so you continue to work with your own dedicated designer. This means the same designer/s will always be working with your brand, learning what you like and getting even better with time.
Do I work with a different designer for every request?
If you’ve ordered a design before and you’re a return customer - we assume that you liked your design so you continue to work with your own dedicated designer. This means the same designer/s will always be working with your brand, learning what you like and getting even better with time.
How do I communicate with the design team?
You can communicate with us using the design portal: For project-related discussions, we have a design portal where you can request designs, upload brand files, download designs, leave revisions, and communicate with the team. You can add as many users from your team to this as you'd like.
How do I communicate with the design team?
You can communicate with us using the design portal: For project-related discussions, we have a design portal where you can request designs, upload brand files, download designs, leave revisions, and communicate with the team. You can add as many users from your team to this as you'd like.
How many hours a month will my designer work?
We don't bill by the hour. Our fixed-rate billing model gives you unlimited design projects done without limitations. Create a project, and we’ll match you with a designer instantly. As soon as a project is marked for completion, we’ll start the project assignment the same day.
How many hours a month will my designer work?
We don't bill by the hour. Our fixed-rate billing model gives you unlimited design projects done without limitations. Create a project, and we’ll match you with a designer instantly. As soon as a project is marked for completion, we’ll start the project assignment the same day.
How many designs can I get in a month?
The honest answer is that we offer industry-leading speed without compromising quality. The amount of designs we can complete for you each month depends on the project’s complexity and your responsiveness to questions and feedback.
How many designs can I get in a month?
The honest answer is that we offer industry-leading speed without compromising quality. The amount of designs we can complete for you each month depends on the project’s complexity and your responsiveness to questions and feedback.
How do revisions work?
Leaving revisions is simple. Our “Point & Click” tool lets you mark corrections directly on the design. No more messy screenshots or fumbling to describe your edits.
How do revisions work?
Leaving revisions is simple. Our “Point & Click” tool lets you mark corrections directly on the design. No more messy screenshots or fumbling to describe your edits.
What design software do your designers use?
We primarily use Adobe products. For presentations, we may use Google Slides.
What design software do your designers use?
We primarily use Adobe products. For presentations, we may use Google Slides.
What is the max amount of updates I can expect in one day?
You should expect daily output delivery on revisions and a maximum of 48 hours for any new project. Delivery ultimately depends on the complexity of the designs in your queue and your project descriptions. We recommend submitting as many examples as possible for our team to understand your request.
What is the max amount of updates I can expect in one day?
You should expect daily output delivery on revisions and a maximum of 48 hours for any new project. Delivery ultimately depends on the complexity of the designs in your queue and your project descriptions. We recommend submitting as many examples as possible for our team to understand your request.
How is A Design Partner so inexpensive?
We have developed an extremely efficient design process that saves a tremendous amount of time and costs. On top of this, our designers are all based in South Africa, allowing for you to save costs while still getting your professionally crafted designs promptly. If you don’t trust the quality - get your first request done for FREE!
How is A Design Partner so inexpensive?
We have developed an extremely efficient design process that saves a tremendous amount of time and costs. On top of this, our designers are all based in South Africa, allowing for you to save costs while still getting your professionally crafted designs promptly. If you don’t trust the quality - get your first request done for FREE!
Is there a minimum contract term?
No! You are free to cancel anytime and for any reason.
Is there a minimum contract term?
No! You are free to cancel anytime and for any reason.
What happens after I just subscribed?
Once you confirm your subscription and payment, we will provide you with a link to a page. On this page, you will be able to invite team members by email. After sending the invitation, our project manager will quickly set up your account and dashboard for you. You can rest assured that we will complete this entire process within a few hours.
What happens after I just subscribed?
Once you confirm your subscription and payment, we will provide you with a link to a page. On this page, you will be able to invite team members by email. After sending the invitation, our project manager will quickly set up your account and dashboard for you. You can rest assured that we will complete this entire process within a few hours.
Is there a maximum limit on the number of requests I can make?
Once you sign up, you have the ability to add numerous design requests to your list. We will handle these requests one by one on the standard plan and two at a time on the priority plan.
Is there a maximum limit on the number of requests I can make?
Once you sign up, you have the ability to add numerous design requests to your list. We will handle these requests one by one on the standard plan and two at a time on the priority plan.
What is the expected turnaround time for receiving my designs?
Typically, most requests are fulfilled within one or two business days. It's important to note that intricate or multifaceted requests may require additional processing and completion time to ensure proper attention and precision.
What is the expected turnaround time for receiving my designs?
Typically, most requests are fulfilled within one or two business days. It's important to note that intricate or multifaceted requests may require additional processing and completion time to ensure proper attention and precision.
Do you offer a free trial?
Yes we do!
Do you offer a free trial?
Yes we do!
Do I need a project manager from our team to manage the designers?
By subscribing to our design subscription, you can rest easy knowing that project management for all design-related tasks is taken care of. A dedicated project manager, experienced in design project management, will join your team to oversee, consolidate, and create tasks or creative briefs for our designers to work on. Leave the project management to us and focus on the creative journey with us!
Do I need a project manager from our team to manage the designers?
By subscribing to our design subscription, you can rest easy knowing that project management for all design-related tasks is taken care of. A dedicated project manager, experienced in design project management, will join your team to oversee, consolidate, and create tasks or creative briefs for our designers to work on. Leave the project management to us and focus on the creative journey with us!
What programs do you design in?
Most requests are designed using Figma. For graphic design, we use Adobe Illustrator, Photoshop or Canva to design. However, we may use alternative design programs depending on the request received. You do not have to pay for all these software subscriptions when you are subscribed to any of our plans. If you have other design tools like Sketch that are similar to Figma, we will be able to adapt it.
What programs do you design in?
Most requests are designed using Figma. For graphic design, we use Adobe Illustrator, Photoshop or Canva to design. However, we may use alternative design programs depending on the request received. You do not have to pay for all these software subscriptions when you are subscribed to any of our plans. If you have other design tools like Sketch that are similar to Figma, we will be able to adapt it.
What if I don't like the design?
No worries! We'll continue to revise the design until you're 100% satisfied.
What if I don't like the design?
No worries! We'll continue to revise the design until you're 100% satisfied.
Why is webflow better than wordpress?
Webflow is a very good visual design and website builder platform that allows users to create responsive websites without writing code. Webflow is also known for its clean code and fast loading times.
Why is webflow better than wordpress?
Webflow is a very good visual design and website builder platform that allows users to create responsive websites without writing code. Webflow is also known for its clean code and fast loading times.
What's the catch?
There is no catch. You can submit unlimited requests for any of our services. We will then discuss the priorities with you and start working on these tasks in the agreed order as long as you are subscribed to one of the packages. If you are on the standard package, only one person will work on your project at any given time, so only one request or task will be worked on at a time. If you are on the priority package, we can work on two requests or tasks simultaneously.
What's the catch?
There is no catch. You can submit unlimited requests for any of our services. We will then discuss the priorities with you and start working on these tasks in the agreed order as long as you are subscribed to one of the packages. If you are on the standard package, only one person will work on your project at any given time, so only one request or task will be worked on at a time. If you are on the priority package, we can work on two requests or tasks simultaneously.
What counts as a request?
A request or a task is any to-do you assign us. It can be to design a logo, do revisions to an existing design, do website maintenance, or anything else. A request is anything that requires someone from our team to work on any of your projects.
What counts as a request?
A request or a task is any to-do you assign us. It can be to design a logo, do revisions to an existing design, do website maintenance, or anything else. A request is anything that requires someone from our team to work on any of your projects.
What billing options do you offer and can I cancel anytime?
You can pay by a card or bank transfer (international or local), whichever is best for you.
What billing options do you offer and can I cancel anytime?
You can pay by a card or bank transfer (international or local), whichever is best for you.
What project management tools do you use?
We use Trello for our internal processes and for time tracking, so we can invite multiple members of your team to the Trello board and manage everything there.
What project management tools do you use?
We use Trello for our internal processes and for time tracking, so we can invite multiple members of your team to the Trello board and manage everything there.
How many designs can I expect per week?
Defining how many designs or requests our designers can deliver on a weekly basis is extremely hard to predict. However, we set the expectations of approx. 2 - 2.5 hours per day allocated to our clients projects. We'd recommend signing up with us for an initial 1-3 month period to assess our design output, performance and design standards to make sure the plan you are on is perfectly suited - we are sure however that you won't be disappointed!
How many designs can I expect per week?
Defining how many designs or requests our designers can deliver on a weekly basis is extremely hard to predict. However, we set the expectations of approx. 2 - 2.5 hours per day allocated to our clients projects. We'd recommend signing up with us for an initial 1-3 month period to assess our design output, performance and design standards to make sure the plan you are on is perfectly suited - we are sure however that you won't be disappointed!
What makes you different and what is your quality assurance process?
We ensure each and every client of ours is well-looked after and that we integrate fully into their team, business and brand. We go above and beyond to make sure our ways of working and design quality is only to the highest standards. We are a collaborative team and each piece of work will be quality checked with a fresh pair of eyes. Every project submitted is triple checked that it matches the brief, is pushed as far as the design can go in terms of quality and that everything is as it should be.
What makes you different and what is your quality assurance process?
We ensure each and every client of ours is well-looked after and that we integrate fully into their team, business and brand. We go above and beyond to make sure our ways of working and design quality is only to the highest standards. We are a collaborative team and each piece of work will be quality checked with a fresh pair of eyes. Every project submitted is triple checked that it matches the brief, is pushed as far as the design can go in terms of quality and that everything is as it should be.
Can I invite multiple team members to use the dashboard and submit projects?
Absolutely! You can invite as many team members as necessary - they can then set up their profile and are free to submit their own design requests, keep up to date with all projects and communicate directly with our team.
Can I invite multiple team members to use the dashboard and submit projects?
Absolutely! You can invite as many team members as necessary - they can then set up their profile and are free to submit their own design requests, keep up to date with all projects and communicate directly with our team.
We’re an agency, can we use your services?
You sure can. We work with a whole host of agencies and can work white-labeled/under NDAs. We can work on your internal brand and your clients work as well.
We’re an agency, can we use your services?
You sure can. We work with a whole host of agencies and can work white-labeled/under NDAs. We can work on your internal brand and your clients work as well.
Who owns the rights to the designs?
You own absolutely everything we send over - we can even send over the source files.
Who owns the rights to the designs?
You own absolutely everything we send over - we can even send over the source files.
I have more than 1 business, can I use the same account?
Yes you can. All of our subscription plans come with unlimited brands. This means that you can use one subscription to submit design work for multiple businesses that you may own. Just keep in mind that your designer will only work on one active request at a time from your queue.
I have more than 1 business, can I use the same account?
Yes you can. All of our subscription plans come with unlimited brands. This means that you can use one subscription to submit design work for multiple businesses that you may own. Just keep in mind that your designer will only work on one active request at a time from your queue.
Are you outsourcing your work to freelancers overseas?
Yes & No. A Design Partner is actually itself a design studio incorporated overseas to give you the best prices. So, we don’t outsource any of our work but we work with local designers in-house (that were head-hunted from international design agencies). So, you get the quality of an international agency at the price of overseas talent.
Are you outsourcing your work to freelancers overseas?
Yes & No. A Design Partner is actually itself a design studio incorporated overseas to give you the best prices. So, we don’t outsource any of our work but we work with local designers in-house (that were head-hunted from international design agencies). So, you get the quality of an international agency at the price of overseas talent.
When will I get charged?
All payments are done based on your selected billing cycle – either 30 days, 3 months. You will be charged upfront for the next period’s subscription plan when the subscription starts.
When will I get charged?
All payments are done based on your selected billing cycle – either 30 days, 3 months. You will be charged upfront for the next period’s subscription plan when the subscription starts.
How many tasks can I queue?
Unlimited design tasks! You’re able to add as many design requests to your queue as you like, and they will be delivered one by one.
How many tasks can I queue?
Unlimited design tasks! You’re able to add as many design requests to your queue as you like, and they will be delivered one by one.
Can we have calls?
Absolutely! You can book an intro call to discuss potential projects anytime. Each project starts with a kickoff call. We offer strategy calls as needed, but prefer to let designers focus on their work. Depending on the topic, you might meet only with the project lead.
Can we have calls?
Absolutely! You can book an intro call to discuss potential projects anytime. Each project starts with a kickoff call. We offer strategy calls as needed, but prefer to let designers focus on their work. Depending on the topic, you might meet only with the project lead.
How do I share feedback?
We love customer feedback! There are 3 main ways you can share your feedback – a Loom video, Figma comments, or a message. Our preference is a Loom video or Figma comments. But any combination of these 3 will do the trick!
How do I share feedback?
We love customer feedback! There are 3 main ways you can share your feedback – a Loom video, Figma comments, or a message. Our preference is a Loom video or Figma comments. But any combination of these 3 will do the trick!
How much can you get done per month?
Based on our experience, we typically deliver around 3 tasks per week. The exact timing depends on the scope, but when tasks are well-defined, we move quickly.
How much can you get done per month?
Based on our experience, we typically deliver around 3 tasks per week. The exact timing depends on the scope, but when tasks are well-defined, we move quickly.